Contact information
Contact Policy
At Casique, we are committed to providing a smooth and supportive experience for all customers.
If you have any questions, concerns, or need assistance with an order, you can contact us directly through our website using the contact form. This is the primary and only method of communication for customer support.
To help us assist you as quickly and efficiently as possible, please include all relevant details in your message, such as:
- Your full name
- Order number (if applicable)
- A clear description of your question or issue
- Photos, if your inquiry is related to a damaged or incorrect item
We aim to respond to all inquiries within 1–3 business days. Response times may vary during periods of high demand, but we always do our best to get back to you promptly.
Please note:
- Messages that do not include sufficient information may experience delays
- Multiple messages regarding the same issue may slow down response time
Casique is dedicated to resolving any concerns in a fair and timely manner, and we appreciate your patience and understanding.